Frequently Asked Questions
Everything you need to know about shopping with MUTTS
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress until it reaches your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
All MUTTS products come with a 1-year limited warranty against manufacturing defects. If you experience any quality issues, please reach out to our customer service team.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.